Patricia
Burden
Ahluwalia

Meta Lyft Uber AT&T Enterprise 15+ Years

Stronger People. Smarter Systems. Better Outcomes.

Most operations leaders scale systems. I scale people - and the systems follow. My career started at ground level - managing physical operations, developing frontline teams, and building the relationships that drive results. At Uber, I invested in partners and their businesses, and $20M+ in growth followed. At Lyft, I invested in a team and a region, and they became the standard others followed. At Meta, I invested in leaders - and the frameworks I established are still being leveraged and built upon today. Fifteen years. Five companies. One through-line.

p.e.burden@gmail.com LinkedIn 678-770-3736
Patricia Burden Ahluwalia

How I Operate

Three pillars.
One connected
system.

01
People Development

I invest in understanding where each person wants to go - then intentionally create the conditions, opportunities, and advocacy to help them get there. 30% career-wide promotion rate. 96% leadership approval. Both earned - one conversation at a time.

02
Problem Solving

From C-suite escalations to crisis transformations to regulatory compliance across 20+ teams - I bring structure, sound judgment, and decisive action to environments where operational failures have real consequences. This includes guiding teams through AI-enabled workflow transformations that delivered measurable reductions in manual effort, triage time, and training overhead.

03
KPI-Driven Results

95%+ QA scores. 85% CSAT. 92-98% fleet utilization. $20M+ in gross bookings. 100% operational risk elimination. The numbers are not the goal - they are the proof that the people and systems are working as designed.

The Builder's Track Record

Leave every team stronger
than you found it.

Across fifteen years and five companies - multiple critical programs built from zero, varying ways to build.

Saw the Gap · Built the Foundation

"Before I arrived, these didn't exist. They do now - and teams are still running on them."

🚗
Enterprise Rent-A-Car
Fleet Growth & Partner Relationships

Grew fleet operations by establishing local body shop and insurance agency relationships - guaranteeing fleet growth, 92-98% utilization, and fast vehicle recovery turnaround times. Built team culture and customer service standards that delivered 80%+ satisfaction consistently.

🗺️
Lyft
Regional Operational Playbook

Led operations for the Orange County market - a top 10 Lyft market - expanding coverage across Southern California and surrounding top-performing regions. Built the first operational playbook and cross-training program, adopted as the regional standard.

🏗️
Meta Platforms
QA Framework & Workforce Strategy

Early in our team's maturity, no quality or workforce foundation existed. Scoped, designed, and launched both - QA scores hit 95%+ and frameworks are still being leveraged and built upon across the organization today.

Sought Out · Because of What We Built

"Our reputation preceded us. When the most complex work needed a home, they came to us."

🤝
Uber Eats
New Market Infrastructure

Built partner onboarding systems and go-live frameworks across four Southeast markets - 400+ partners, 70% close rate, $20M+ in gross bookings, go-live timelines cut from 7 days to 24 hours.

🔬
Meta Platforms
Researcher Support Model

Designed the global bespoke support model for a net-new transparency product serving academic researchers worldwide - built from zero alongside the product itself.

🚨
Meta Platforms
Break-the-Glass Escalations

When a company priority program encountered cases too complex to resolve, they came to our team. We were the last line of defense - sought out because of what we had already proven we could do.

By the Numbers

Impact across every
role, every company.

30%
Career-Wide Promotion Rate
1 in 3 people promoted

Across all management roles - the consistent result of intentional career nurturing, stretch opportunities, and advocacy at every level.

96%
Leadership Approval Rating
Top 4% of managers

Consistent top-tier approval across leadership evaluations - rated by the people being led, not self-assessed.

95%+
QA Scores Sustained
Quality built from zero

Designed the team's first QA program from scratch. Scores held at 95%+ once established - frameworks still leveraged and built upon org-wide today.

100%
Operational Risk Eliminated
Zero to global coverage in 3 weeks

Designed and deployed a new support model in response to a P0 disruption - achieving full 24/7 global coverage in 3 weeks with zero operational gaps.

92-98%
Fleet Utilization Rate
Physical asset operations at scale

Grew fleet operations through local partnership relationships - maintaining industry-leading utilization while delivering 80%+ customer satisfaction. The operational foundation everything since has been built on.

$20M+
Revenue Impact
Relationship-led market growth

70% close rate across 400+ partner relationships as a founding market builder at Uber Eats across four Southeast markets.

"The best work I've ever done isn't what I delivered. It's what kept running after I moved on."

Systems that outlast me. Teams that keep growing. Leaders who carry the work forward. That's the standard I hold myself to - in every role, at every company.

- Patricia Burden Ahluwalia

Career Arc

Grounded in operations. Built on relationships.
Proven at scale. The best is still ahead.

2020 - Present
Operations People Regulatory
Meta Platforms
Premier Partner Experience Operations Manager

Grew from Pillar Lead to People Manager - progressing from 1 product area to owning 5+ bespoke white-glove support programs and the company's highest-risk escalation channel. Intentionally developed leaders, drove AI-enabled transformation, and led FTC and EU regulatory compliance across a global distributed team - with direct C-suite and VP-level visibility on the most sensitive cases.

2018 - 2020
Operations People
Lyft
Operations Lead, People Manager

Led operations for the Orange County market - a top 10 Lyft market - expanding coverage across Southern California and surrounding top-performing regions. Built the first regional operational playbook and cross-training program, managed strategic partnerships with Hertz and Pep Boys, and led the COVID-19 virtual transition while maintaining 85% CSAT without interruption.

2016 - 2018
Sales Growth Partnerships
Uber Eats
Account Representative

Founding market builder across four Southeast markets - invested in partners and their businesses through relationship-led acquisition, onboarding 400+ restaurant partners with a 70% close rate and contributing to $20M+ in gross bookings. Reduced go-live timelines from 7 days to 24 hours.

2015 - 2016
Relationships Revenue
AT&T
Account Manager, Premier Client Group

Managed a $25M client portfolio - delivering strategic account management and cross-functional issue resolution while maintaining 9-10 NPS scores across all accounts.

2009 - 2014
Where It All Started Fleet Ops People
Enterprise Rent-A-Car
Assistant Branch Manager

Grew fleet operations by establishing local body shop and insurance agency relationships - guaranteeing fleet growth, 92-98% vehicle utilization, and fast recovery turnaround times. Delivered customer satisfaction consistently above 80%, developed and promoted 7+ team members, and was recognized as a top individual and branch performer.

"Enterprise is where I learned the principle that has defined my entire career - invest in your people first, deliver exceptional service to your customers, and growth follows. Everything I know about operational discipline, people development, and performance was forged here."